A Checklist for Managers
by Robin Reid
20 Ways to Communicate With Your Employees
- Include affected employees in goal setting.
- Give frequent and meaningful recognition for a job well done.
- Interact with employees on an informal basis.
- Go to staff’s work area. Meet them on their own turf.
- Ask for staff’s opinions and listen with an open mind. Try to understand their point of view.
- Share non-confidential information with staff, and ask for their input and response on issues.
- Offset demoralizing actions and events by emphasizing what went well, and use the experience as a learning opportunity.
- Listen 80% of the time and talk 20%.
- Ask staff what rumors they have heard, and address them.
- . Get into the “trenches” with staff. Look for opportunities to understand employees’ jobs better.
- . Give information to staff after management meetings.
- . Ask staff. “Have I made our vision, mission, and goals clear and understandable?
- . Ask staff, “What can I do to help you with your job, and what am I doing that gets in your way?”
- . Ask staff “What is making our clients/customers the most and/or the least satisfied?”
- . Praise in public and give feedback in private.
- . Find something to like about each staff member with whom you work.
- . Actively make a point of speaking to all employees seen each day.
- . Build bridges with people with whom you are uncomfortable.
- . Set goals each month on ways to accomplish “Managing by Walking Around.”
- . Occasionally have lunch with staff members. Use this as an opportunity to build trust.
© 1999 Reid Moomaugh & Associates | Permission is granted to reproduce this document for training and education. I would appreciate any comments or suggestions for additions. Updated